25 September, 17:30 - 21:30
Retail is undergoing a transformation - driven by shifting consumer expectations and a demand for more meaningful brand interactions. What used to be just selling products is now about delivering seamless, engaging, and purpose-driven shopping experiences that keeps the customers coming back.
How do brands stay ahead? Through personalised experiences that speak to the individual. Through immersive store designs that turn shopping into an experience. Through a commitment to sustainability that resonates beyond the transaction.
At this forum, industry leaders, retail pioneers, and innovators will share their insights on adapting to shifting market dynamics, deepening customer engagement, and driving long-term success. The future of the sector is being rewritten – join us as we rethink retail.
Featured Speaker
Featured Speaker
Dee Corsi is Chief Executive of New West End Company, the UK’s largest retail, leisure and hospitality Business Improvement District. It represents over 600 property owner and occupier businesses across the West End, and is anchored by Oxford Street, Regent Street and Bond Street.
Working alongside its members, New West End Company delivers transformational projects, sustainable place management, destination marketing, advocacy, and commercial insights, all in service of maintaining the West End’s global reputation as a flagship destination.
Featured Speaker
Over the last ten years at Primark, Kari’s role has revolved around driving strong UK store performance by delivering great retail experiences for Primark’s customers and colleagues, starting first in the North-West of England before becoming responsible for the entire UK business. Prior to this, she’s held senior regional and international roles at Debenhams, making up over 20 years of retail and store experience. Beyond her work, Kari lives with her husband and two daughters by the sea in North Wales where they enjoy spending time outdoors with activities including cycling, horse-riding and water-sports.
Featured Speaker
Kris leads the BRC insight offer for its members and subscribers. He joined the BRC in 2022, having worked within the industry for over 25 years. Kris started his career on the shop floor at Tesco and Waitrose and subsequently led insight and operational change teams at major UK retailers including Asda and SSP Group. He has an PhD in applied statistics from a study on retail data and is a visiting fellow of Henley Business School.
Kris is a champion of the opportunities the industry provides to people of all backgrounds and is passionate about simplifying complexity that enables understanding and drives action.
Moderator
Charlotte Hardie is the Editor-in-Chief of Retail Week, the UK’s leading authority on retail industry news, analysis, and insight. With a career spanning more than two decades in business journalism, Charlotte has become a prominent voice in the retail sector. She is passionate about supporting diversity in retail leadership and driving meaningful conversations about the future of the high street, digital transformation, and the wellbeing of the millions of people working in UK retail.
Since taking the helm at Retail Week, Charlotte has continued the publication’s digital transformation, championing data-led reporting and strategic content that informs and empowers retail leaders. Under her leadership, Retail Week has expanded its reach and influence, launching initiatives focused on innovation, sustainability, and leadership within the sector. She also spearheaded the launch of its in-house content marketing agency Retail Week Connect, which creates campaigns that tackle critical issues facing retailers.
Central London, Greater London, England, United Kingdom
Bookings are non-refundable, but at the discretion of the organiser, you can change the name of the person attending. For this, please contact events@scc.org.uk.
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