Terms & Conditions
1. PLACING AN ORDER AND ITS ACCEPTANCE
1.1 Placing your order. You may only submit an order using the methods set out on our site. Each order is an offer by you to buy the goods or services specified in the order (Services) subject to our Terms and Conditions.
1.2 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate.
1.3 Acknowledging receipt of your order. After you place your order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in Clause 1.4.
1.4 Accepting your order. Our acceptance of your order takes place when we send an email to you to accept it (Order Confirmation), at which point and on which date (Commencement Date) the contract between you and us (Contract) will come into existence. The Contract will relate only to those goods or services confirmed in the Order Confirmation.
1.5 If we cannot accept your order. If we are unable to supply you with the goods or services for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the goods or services, we will refund you the full amount.
2. CANCELLING YOUR ORDER, returns and refunds
2.3 To cancel the Contract, you may email us at [firstname.lastname@example.org] or contact our Customer Services team by telephone on [+44 (0)20 7224 8001] or by post to [Swedish Chamber of Commerce, Sweden House, 5 Upper Montagu Street, London W1H 2AG]. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day. We will email you to confirm we have received your cancellation.
2.4 The following applies if your Contract relates to goods:
(i) You may cancel the Contract at any time from your receipt of the Order Confirmation up to the end of the 14th working day from the date you receive the ordered goods.
(ii) You cannot cancel your goods if they are perishable.
(iii) If the goods supplied are faulty on the day of delivery, you have the right to reject the goods. If you have been unable to notify us or to return the goods within 30 days you have six months from the date of delivery to request the right to the repair or replacement of the goods, or the right to a reduction of the price of the goods within a reasonable time. We reserve the right to refuse to repair the goods where it is disproportionate and or not possible to do so. Save as precluded by law, we do not accept any liability for faulty goods about which we have not been notified within six months of the date of delivery.
(i) Where goods have already been dispatched, they must be returned in perfect condition, unused and in the original packaging to the return address at clause 2.1. Please note we do not have an exchange policy.
(ii) All international returns must be marked clearly on the outside with ‘Returned Goods’ to avoid import duty. Any import duty that is incurred will be deducted from the refund.
(iii) Upon receipt of the goods we aim to process refunds within 3 days of when we receive your returned goods. We will refund to you the purchase price you have paid for the goods less any payment or handling charges, which may have been incurred. We will not be responsible for any refund of postage or carriage. We recommend that an insured service is used to ensure safe arrival of the returned goods. If your goods need to be returned by freight you will be responsible for the cost of this.
2.5 If your Contract relates to services, you cannot cancel the Contract once we have completed the services but may do so up to 2 working days prior to the date it has been agreed between us to deliver the services. If you cancel the Contract for services, we will refund you in full for the price you have paid for the services less any payment charges which may have been incurred, by the method you used for payment. We aim to process refunds within 3 days of when we receive your cancellation notice.