Happier workforce with effective rota management

2 December 2020

With the conviction that a happy workforce creates a happy business, SCC patron Quinyx is on a mission to change the perception of workforce management at its core. A recent study by Quinyx, performed before and during the ongoing pandemic, found that deskless workers in the UK have issues with work-life balance, suffer from a lack of flexibility, and don’t feel valued by their employers. “Our study shows it is time to change the narrative and provide deskless workers with the same benefits and workplace flexibility that is seen in corporate environments, in order to provide long-term health and happiness,” says Erik Fjellborg, CEO and Founder of Quinyx.

When Erik Fjellborg, in his younger years, was working at McDonald’s, he saw how managers were struggling with managing work schedules manually. This gave him the idea to create a workforce management system, later known as Quinyx, that came to transform the industry. “Good schedules are like good motor oil. When they work well, they keep everything running smoothly, helping your business control labour costs, provide a better service to customers and keep your staff happy,” says Erik. Through advanced and flexible features, Quinyx helps more than 850 companies around the world save time and money, boost productivity and enjoy work. Quinyx has offices in the U.K., US, Sweden, U.S., Finland, Germany, Norway, Denmark, the Netherlands, and Australia.

Empowering the workforce
Simply put, the Quinyx platform helps companies optimise schedules, make time reporting more efficient, reduce costs, stay compliant and engage with employees – all in one solution. At the heart of the system is an AI-driven scheduling system which optimises the process between work demand and employee availability. Empowering the employees by allowing them to manage their own schedules and organise their shifts easily improves their work-life balance and helps them feel valued and more engaged. As a result, they are happier and their performance increases.

Using AI to optimise workforce scheduling
To help further increase business performance, labour law compliance, and safety, all while reducing overall labour cost, Quinyx recently acquired Widget Brain, an innovative company that leverages AI to help automate and optimise workforce scheduling. “After several years of partnering with Widget Brain, we saw the benefits of a deeper integration of the company’s disruptive and forefront technology with our own software solutions,” Erik says.

The importance of work-life balance, flexibility and appreciation
As part of the international survey, Quinyx polled 1,200 deskless workers in the UK across the healthcare, retail, hospitality, transportation, shipping and warehousing sectors on their work situation – before and during the pandemic. “What we found was that deskless workers have issues around work- life balance, a lack of flexibility, and that they don’t feel valued by their employers,” says Erik. The 12,000 responses from the international survey covering all of Quinyx’s markets show the same trends. “Truth be told, the impact of the pandemic has left organisations and workers physically exhausted, emotionally drained and, at times, feeling powerless.”

Impact on mental health
The survey shows that as many as 63% of those polled in the UK have missed out on social events and that 59% have forfeited personal time because of work. “What is equally alarming is that lack of control over schedules, financial concerns and worries over job security are also having a negative impact on mental wellbeing.” According to the results, 37% said their mental health had been negatively impacted by their job within the past 12 months. During the crisis, this number escalated to 52%. “These figures tell us that there is a widespread issue affecting employees – the lack of a work-life balance.”

Alleviating the burden with effective rota management
Going forward, Erik believes it will be more important than ever for employers to help workers have more control over their work-life balance. “Whilst there’s no magic remedy to fix the wellbeing of your employees in the blink of an eye, effective rota management can help alleviate the burden. Optimised schedules, streamlined communication, rewards and praise are easy to implement with the right tools within any organisation, and inevitably lead to a happier workforce, and a healthier business.”

Flexibility needed to adapt to guidelines
Managers not only have to ensure the wellbeing of their employees, they also need to organise complex schedules for a diverse workforce of regular and part-time workers – a task that has not become easier during the pandemic, due to changing government guidelines, shortages of PPE equipment and lack of funding. “Now, more than ever, organisations need to be flexible and adapt to the latest central and local guidelines,” Erik says. He explains: “The most urgent considerations now include keeping staff movement between worksites to a minimum to control the spread of infection, managing higher than normal levels of absenteeism due to illness and self-isolation, complying with maximum capacity and social distancing rules, and being able to notify staff quickly and effectively. All of this while keeping employees as engaged and happy as possible.”

Immediate return on investment
According to Erik, it has been proven that happy employees can raise the productivity level by as much as 20%: “Recognising, rewarding, and engaging your staff will trigger immediate return on investment. Workforce management solutions can help you solve these issues while saving costs, cutting on administrative time, and improving staff retention.”

AI and automated scheduling – the future
Erik is confident that the recent acquisition of Widget Brain will allow Quinyx to help businesses revolutionise their workforce management and scheduling. “We cannot wait to leverage Widget Brain’s outstanding machine learning and AI know-how to deliver the best and most innovative offering to the market. We believe that AI and automated scheduling is the future.”

Join our mailing list

and keep up-to-date with the Chamber's news and events.

Read our Privacy Policy here